Admin Upskill Center

Workflow Gotchas

Workflow edge-case guidance for NetSuite admins, including checkbox null-vs-F behavior and reliable condition logic.

When Un-Checked ≠ ‘F’

Symptom: When you create a checkbox on a record and then reference that in your workflow (checking if it is un-checked), note that un-checked could be either null or F. If you haven’t updated that record since creating the box, it defaults to null and your workflow condition that says MY_FIELD = F will not evaluate to true, because F and null are treated differently.

Easy fix: Mass Update all records you just added the checkbox to.