Service Catalog

In IT support, a service catalog is a structured list of requestable services with defined intake and fulfillment paths. This page is Topaz Harbor’s NetSuite service catalog for admin teams.

Most items below are typically handled under Operations Coverage. We intend to write and publish dedicated SOP pages with intake requirements, fulfillment steps, validation checks, and handoff documentation for each service catalog item in the coming days.

If a request is too large or too open-ended for catalog fulfillment, we route it to fixed-cost custom solution delivery.

How This Catalog Works

• As part of our base Operations Coverage plan, we offer fulfillment of Service Catalog items.
• We do not expect you or your users to review this catalog and find the right option.
• Each offering is a focused request with a clear result.
• When you or a user submits a ticket, we triage and categorize it as a service request or a bug.
• If it is a service request, we follow the SOP linked to the corresponding Service Catalog item.
• If it is a bug, we route it through our internal bug triage and remediation workflow.
• When a request comes out of backlog or is triaged and assigned immediately, we start working it right away.
• You can reference any catalog item by number.
• Engagement model details are on Services.

Out of Catalog (Fixed-Cost Path)

• Net-new custom solution initiatives requiring full scope and design.
• Multi-system workflow or integration builds that exceed bounded-request scope.
• Larger efforts that need dedicated architecture and implementation phases.

Use Fixed-Cost Custom SuiteScript Solutions for those engagements.

1. Access and Role Administration

Manage who can access NetSuite and what they can do.

• 1.1 Grant user access to NetSuite with the correct existing role assignments.
• 1.2 Remove or disable user access for offboarding and security changes.
• 1.3 Update role permissions for an existing role.
• 1.4 Clone and tailor a role for a new team function.
• 1.5 Assign users to integration authentication roles (for TBA or OAuth flows).
• 1.6 Run access and role cleanup for outdated or over-permissioned assignments.

2. Reporting and Analytics

Build and maintain reports your team can trust for daily decisions.

• 2.1 Build a saved search report from defined business requirements.
• 2.2 Modify existing saved searches (filters, columns, formulas, summaries).
• 2.3 Create or update SuiteAnalytics workbooks, pivots, and charts.
• 2.4 Configure dashboard KPIs and report portlets.
• 2.5 Update report distribution and recurring delivery settings.
• 2.6 Investigate and reconcile reporting discrepancies.

3. Forms, Fields, and Workflow Configuration

Keep forms, fields, and workflows aligned with current operations.

• 3.1 Add or update custom fields on standard or custom records.
• 3.2 Update form layouts, field visibility, and required-field behavior.
• 3.3 Adjust workflow states, transitions, conditions, and actions.
• 3.4 Update approval routing logic for existing workflows.
• 3.5 Configure or refine operational notification rules.
• 3.6 Tune record-level validation behavior tied to admin workflows.

4. Script Support and Small Enhancements

Stabilize existing scripts and deliver small, high-value improvements.

• 4.1 Fix broken User Event and Client Scripts.
• 4.2 Stabilize Scheduled and Map/Reduce script execution.
• 4.3 Deliver focused enhancements to existing script behavior.
• 4.4 Update Suitelet or RESTlet logic for small, defined changes.
• 4.5 Adjust script parameters and deployment settings.
• 4.6 Tune script governance and performance on existing solutions.

5. Integration Operations

Keep integrations running and resolve failures before they become recurring issues.

• 5.1 Triage failed integration runs and identify failure causes.
• 5.2 Correct mapping and External ID mismatches.
• 5.3 Support controlled retry and reprocessing of failed payloads.
• 5.4 Troubleshoot authentication and connection issues.
• 5.5 Configure and validate integration record settings.
• 5.6 Verify sandbox-to-production integration configuration parity.

6. Data Maintenance and Bulk Operations

Handle targeted data cleanup and bulk changes with validation controls.

• 6.1 Prepare and validate CSV import templates.
• 6.2 Execute controlled one-time bulk data corrections.
• 6.3 Support deduplication and record merge cleanup.
• 6.4 Correct key record relationship and reference data issues.
• 6.5 Plan and execute targeted historical data backfills.
• 6.6 Run post-change reconciliation checks on affected data sets.

7. Release and Change Control Support

Reduce release risk through structured intake, testing, and validation.

• 7.1 Define and intake focused change requests.
• 7.2 Draft acceptance criteria for implementation and validation.
• 7.3 Support sandbox testing and UAT execution.
• 7.4 Coordinate deployment checklists and release sequencing.
• 7.5 Run post-deployment verification and rapid issue triage.
• 7.6 Update technical and admin-facing documentation after release.

Request Services

Email hello@topazharbor.com