What Makes Us Different
Most firms sound similar until real support pressure hits. Our model is intentionally different in ways that matter once tickets, incidents, and backlog priorities are moving at the same time.
1) We Give a Price, Not a Quote
For scoped work, we give you a fixed price.
We do not bill against estimated hours or shift overrun risk to your team.
If the request is not clear enough to price responsibly, we say that up front and scope it first.
2) We Embed in Your Team
You are not filing tickets to a disconnected outside queue.
We work inside your current support infrastructure and communication rhythm so requests move through your existing operating model.
If your team needs day-to-day support execution, start with Operations Coverage.
3) We Are Honest About What We Actually Know
We are SuiteScript developers, not broad implementation consultants.
If you ask what we know about adjacent areas like ARM, we will tell you the real depth of direct experience we have, not a sales answer.
That keeps decisions realistic and avoids expensive guesswork.
4) Senior Developers Stay on the Work End-to-End
The people who help scope the request are the same people who build and support it.
You do not get a handoff from sales to a separate delivery layer.
Meet the team on About Topaz Harbor.
5) “Done” Is Defined Before We Build
Before coding starts, we align on acceptance criteria, scope boundaries, and production expectations.
This keeps reviews cleaner and cuts avoidable rework.
6) Maintainability Is Part of Delivery
We optimize for scripts your team can own next quarter, not just for something that works once in a demo.
Practical architecture and clean operational behavior are part of the deliverable.