Where do we get help most often?
Before you want to involve other humans:
- Google, which undoubtedly leads to the question sites below.
But then, SuiteAnswers will often have very good info that’s not found by Google. You have access with your NetSuite login. Use it.
- SuiteAnswers: suiteanswers.custhelp.com/app/home
When you need human help?
- Reddit: reddit.com/r/netsuite
- NetSuite Professionals: netsuiteprofessionals.com
When you’re suspicious it’s a NetSuite bug?
- Log a ticket with NetSuite support (requires the “NetSuite Support” role on your user record)
- Go to SuiteAnswers and click the “Contact Support” button at top right.
When you’re looking for help from an official NetSuite guru (employed by NetSuite)
- Oracle NetSuite Support Community: community.oracle.com/netsuite/english/discussions
When you want to learn about a feature in a structured way:
- Official Documentation: docs.oracle.com/en/cloud/saas/netsuite/ns-online-help/
- SuiteRep’s YouTube channel: youtube.com/channel/UC8umEikHquKq6f5Wc-Ufxxg