Operations Coverage
Operations Coverage is for NetSuite admin teams that need dependable day-to-day support and stabilization work.
If your queue has 200 tickets and 150 are older than a month, this is the offering built for you. We move tickets forward.
Who It Is For
Best fit when you need:
- Triage support for incoming issues
- Incident response when scripts or workflows break
- Service-catalog execution for recurring admin/development requests
See Service Catalog for the common services typically covered in this base retainer.
What You Get
- Consistent operational support without full-time hiring overhead
- Faster issue routing and resolution
- Coverage aligned to your current business priorities
- Backlog burn-down on aging tickets with visible progress
- Execution momentum so requests stop sitting untouched
What This Is Not
- Not designed for larger net-new feature builds
- Not intended as high-throughput monthly change delivery
Retainer scope and fit are outlined on Services.
For higher-throughput development capacity, see Embedded Development and Embedded + Change Queue.